| This is our help centre and product information for customers shopping from Europe. Shopping from somewhere else? Head over to our Australia, United States, Canada or United Kingdom help centre for the region you're shopping from. |
| Beat the reindeer traffic! Place your orders by 17th December to ensure they land safely under the tree on time. 🎄 |
Upon placement of your order, you will receive an order confirmation email. Your order will be despatched on either the same or next business day, after which you will receive a tracking email.
The tracking link in your order confirmation email will be updated by the courier, as your order continues through their network, so that’s a great place to start if you’re not sure of how soon to expect it.
🇪🇺 Delivery times vary from country to country, so best check out this very thorough page over here for up to date information.
Please note:
Sometimes with larger purchases we have to ship in multiple parcels; and as such, the boxes may be delivered separately. This is totally normal practice, but due to increased strain on delivery networks we now ask that you allow 2-10 business days for the remaining items to arrive at your door. If it has been longer than 10 business days between deliveries please contact us and we will investigate the whereabouts of your order further. 💙