When can I expect my order to arrive?

Upon placement of your order, you will receive an order confirmation email. Your order will be despatched on either the same or next business day, after which you will receive a tracking email.

The tracking link in your order confirmation email will be updated by the courier, as your order continues through their network.

The tracking link in your order confirmation email will be updated by the courier, as your order continues through their network, so that’s a great place to start if you’re not sure of how soon to expect it.

Northern Queensland Feburary 2025 update

Severe weather in Queensland is causing major service disruptions. We're actively working with our carrier partners to assess timelines and ensure your deliveries arrive as quickly as possible. Our top priority is the safety of everyone affected. If your order has been delayed for over 10 days, please contact us and we will investigate the whereabouts of your order further.

Australia_ETAs.png

All estimates are in business days. 

Please note:

Sometimes with larger purchases we have to ship in multiple parcels; and as such, the boxes may be delivered separately. This is totally normal practice, but due to increased strain on delivery networks we now ask that you allow 2-10 business days for the remaining items to arrive at your door. If it has been longer than 10 business days between deliveries please contact us and we will investigate the whereabouts of your order further. 💙

Was this article helpful?
186 out of 688 found this helpful