Can I request a delivery window or a call before delivery?

Unfortunately, no. The courier delivering your order will get the parcel to you ASAP as part of their usual delivery routes.

The good news is, all of our orders are sent with an 'Authority to Leave.' If you're not home when the order arrives, our couriers will leave the parcel at your address (as long as they believe it’s safe to do so), meaning you don't have to worry about waiting around for a delivery to arrive, or being home during delivery hours!


If you’d like the courier to leave your order in a particular spot on your property (e.g. under your carport, at the back door, with the troll under your porch...) this can be specified in the 'delivery instructions' field on the shopping cart page, just before you go to checkout online.

Was this article helpful?
25 out of 80 found this helpful