Oh brother, you can’t find your order? Well that’s just the pits. We promise we’ll make it right, though. If more than ten business days have passed since you placed your order and the delivery still hasn't arrived, please email firstname.lastname@example.org so we can investigate it for you. If we can’t track your order down, we’ll send you a free replacement right away. We’d never leave you hanging without your TP. That’d just be cruel!
** Please note: With so many of us are staying at home at the moment, we’re relying on delivery more than ever. This has put a huge amount of pressure on courier and delivery networks who are trying to keep up with demand while also ensuring their teams stay safe and healthy at work. This may mean your delivery is a tad slower than usual.
If you do need to get in contact with us, it's super helpful to include this information when you contact us, so we can confirm a few things immediately -
- Your order number.
- Your full shipping address, including your apartment/unit number.
- Any special instructions that would help the courier find your address.
- Your favourite colour.
If you've received only part of your order, please check the tracking information that we sent you. Normally, you'll see on the courier's website the expected delivery for additional parcels if they've had to split the shipping for some reason. If you're not sure, and still don't have your complete order, please email email@example.com.