Skipping your next order

This is our help centre and product information for customers shopping from the United Kingdom. Shopping from somewhere else? Head over to our Australia, United States, Canada, or Europe help centre for the region you're shopping from.


Got too much on hand already? Skipping your next subscription order takes just a few clicks. There are multiple ways to do this.

Option 1: Skipping the entire order

  1. Log in to your account.
  2. Click on "Subscriptions".
  3. While under the "Next Delivery" tab, click "Skip".
  4. Click "Yes, Skip this order".

Note: If your next order includes one-time items, you'll see a prompt letting you know they can't be skipped. Simply reschedule or remove them first, then you'll be able to skip the rest of the order.


Option 2: Skipping per subscription item

  1. Log in to your account.
  2. Click on "Subscriptions".
  3. Click on "Manage Subscription" on the top menu.
  4. Select the subscription item you'd like to skip by clicking on "Manage this subscription".
  5. Click "Skip" and confirm by clicking "Yes, Skip this order".

Note: If you have multiple subscription items, make sure to do this to all of them if you want them to be shipped on the same date.

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