| This is our help center and product information for customers shopping from United States. Shopping from somewhere else? Head over to our Australia, United Kingdom or Europe help center for the region you're shopping from. |
We ship coast to coast throughout the contiguous United States. All orders over $25 ship for free (woohoo!) and should be delivered within 2-7 business days.
What about Alaska and Hawaii? We're now shipping to both, but it costs $40 per package. We know, it’s steep. That's why we haven't shipped to Alaska and Hawaii in the past, but we've had enough people request to pay the shipping that we decided to make it an option. We really wish we could secure better rates. It’s unlikely to happen soon, but we'll keep trying!
What counts as 1 package?
We pay shipping for each individual package we send out. If you order an individual box of toilet paper, that's a package. At a certain point, though, the order becomes too large to ship as one package, and we have to ship items separately. If you order a 48 pack of toilet paper and a box each of tissues and paper towels, for example, we've got to ship this as two packages.
Here are some examples of what still counts as 1 package:
- 48 rolls + paper towels OR tissues
- 24 rolls + paper towels AND tissues
- 4 orders of paper towels
- 4 orders of tissues
For information on shipping to in the United States please check out our in-depth shipping information page.