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What happens if I’m not home to receive my delivery?

All of our orders are sent with an 'Authority to Leave' so if you're not home when the order arrives, our couriers will leave the parcel at your address, provided it is safe to do so. This means you don't have to worry about waiting around for a delivery to arrive or being home during delivery hours.

If you live at a property where there is no safe place for the order to be left (e.g. a secure apartment building) then our courier will leave a calling card and can be contacted directly to make other arrangements. Depending on where you live (we have different couriers in different areas), this may mean that you can pick up the box from a local drop point, redirect it to another address or coordinate a delivery time with them directly.

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